Aquatics Manager

Pay: Starting at $55,000.00

• Direct and oversee daily operations including, but not limited to, aquatics, evaluating potential candidates, training, testing, certification of team members, coaching, compliance, rentals, and aquatic common areas.

• AQM will test all candidates prior to the employment offer being made, to ensure they satisfy the prerequisite requirements, for becoming a certified lifeguard through the American Red Cross.

• Knowledge and ability to comply with all Company operating policies and procedures to follow and enforce in compliance with property and applicable lifeguard manuals.

• Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.

• Ensure water health and safety standards are monitored and maintained consistently.

• Manage approved budget guidelines for expenses and labor.

• Ordering and inventory of waterpark related items, and first aid supplies.

• Implement and monitor various waterpark programs when approved.

• Recognize my role is significant to manage team members, impact guest excellence initiatives and repeat visits for future hotel stays, to meet and/or exceed financial objectives for my property and SMR.

• Train and transition to electronic files where applicable to my responsibilities.

• As assigned, develop weekly electronic work schedules for review and approval to manage occupancy.

• Ensure work schedules are in compliance: SMR, State, and FLSA federal guidelines.

• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.

• To be aware of industry trends and knowledgeable of waterpark risk management, news, safety incidents and updates and equipment/product changes.

• Perform other incidental and related duties as required and/or assigned. The AQM will assume responsibilities of other resort roles when waterparks are non-operational, as assigned by property GM or corporate Director of Operations.

• Management reserves the right to change, remove or add to these duties as necessary.

• Assist in recruiting to evaluate potential candidates, adhering to all Federal and State labor laws, as well as Company policies for employment.

• Address team member issues promptly and professionally in a manner that is consistent with SMR core values.

• Create two-way communication with team members by providing regular feedback and immediate instruction when necessary.

• Conduct annual performance reviews in such a manner that promotes open two-way communication.

• Be a coach for SMR’s most valuable resources – its team members.

• Create a positive atmosphere in which team members are willing and able to maximize their potential.

• Recognize performance achievements and celebrate team successes.

• Responsible for team member engagement and resolving workplace conflict.

• No team member will pose a direct threat to the health/safety of self or others.

• Respond to action items and guest related incidents and/or problems promptly and effectively to prevent reoccurrence.

• Maintain and assist to achieve the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas to include aquatic common areas, and back-of-house areas.

• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.

• Actively participate in empowering and encouraging team members to have exceptional guest interactions.

• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

• Conduct weekly in-service training to ensure all team members remain proficient with required skills including, but not limited to, shallow water lifeguard training and CPR/AED training.

• Lead and practice ‘what if’ safety and waterpark scenarios.

• Work with local health department, fire inspector, and other state or local agencies to maintain compliance in waterpark(s).

• Complete required reports and paperwork timely based on deadlines.

• Manage resort services to achieve SMR standards, positive constructive feedback and the cultivation of team member relations.

• High standard of accuracy in all aspects of the job and other project assignments.

• Assist the property GM or designated Manager to successfully deal with performance issues, including the administration of conduct for progressive disciplinary measures up to and including termination.

• Actively participate in SMR’s leadership training classes for continuous investment in hospitality and leadership expertise.

• Maintain strict confidentiality and excellent judgment regarding privileged information.

• Ensure my work areas are safe, organized and maintained.